Refund Policy

At LumaOrbit, we are committed to providing quality products.

Defective or Damaged Items

If your item arrives damaged, defective, or not functioning as intended, you must contact us within 15 days of receiving your order.

To submit a claim, you must provide both:

• Clear photos showing the damage or defect.

• A clear video demonstrating the damage or defect.

Claims submitted without both photo and video evidence will not be eligible for a refund.

Once your claim has been reviewed and approved, a full refund will be issued to your original payment method.

Important Information

• Claims must be submitted within 15 days of the delivery date.

• Refunds are issued only for items confirmed to be damaged or defective upon arrival.

• We reserve the right to deny claims if the submitted evidence does not clearly show the reported issue.

• Do not dispose of the item until your claim has been reviewed, as we may request additional information.

If you have any questions regarding your order, please contact our support team.